Privacy Policy

Last updated: June 1, 2026

At Songbond, we create personalized custom songs, and we take the privacy of the stories you share with us seriously. This policy explains what we collect, how we use it, and the choices you have.

1. Information We Collect

We collect information you provide directly, including:

  • Personal information — your name, email address, and contact details.
  • Payment information — processed securely through third-party payment processors; we do not store full card details.
  • Custom song details — the stories, names, relationships, and preferences you choose to share so we can write your song.
  • Communication records — emails, support messages, and feedback.

2. How We Use Your Information

  • Create and deliver your personalized custom song.
  • Process payments and fulfill your order.
  • Communicate with you about your order and provide support.
  • Send you updates about your order status.
  • Improve our services and your experience.
  • Comply with our legal obligations.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We share it only:

  • With your consent.
  • With trusted service providers who help us operate (payment processors, email and hosting services), bound to protect your data.
  • When required by law or to protect our rights and the safety of others.
  • In connection with a business transfer or acquisition.

The stories you share with us are kept confidential and are never sold.

4. Data Security

We use appropriate safeguards to protect your information, including SSL-encrypted transmission, secure storage, need-to-know access, and regular reviews. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

5. Data Retention

We keep your personal information for as long as needed to provide our services and support, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Object to or restrict certain processing.
  • Request a copy of your data (portability).
  • Withdraw consent where processing relies on it.

To exercise any of these rights, email us at hello@songbond.com.

7. Cookies and Tracking

We use cookies and similar technologies to remember your preferences, analyze traffic and usage, improve functionality, and personalize content and advertising. You can control cookies through your browser settings; disabling them may affect some features.

8. Third-Party Services

Our site may link to third-party websites or services. We are not responsible for their privacy practices, so please review their policies separately.

9. Children's Privacy

Our services are not intended for children under 13, and we do not knowingly collect their personal information. If we learn we have, we will delete it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We apply appropriate safeguards when it is.

11. Changes to This Policy

We may update this policy from time to time. We will post the revised version here and update the 'Last updated' date above.

12. Contact Us

Questions about this policy or your privacy? Email hello@songbond.com or write to us at Songbond, 1309 Coffeen Ave, Sheridan, WY 82801, USA.

13. GDPR

If you are in the European Union or United Kingdom, you have additional rights under the GDPR, including the right to lodge a complaint with your local supervisory authority.